Warranty CLAIM NOTIFICATION

Ecor Pro Warranty Claim Form
Fields marked with an * are required

Please note that if the information is provided insufficiently, it will cause a delay in processing the claim.
I confirm I have checked the following *
Do you still have the wooden pallet it was delivered on? *

Please note, we may need to charge you for a new pallet to be sent to you if you don't have one and one came originally with your purchase.  This payment would be taken by credit card over the telephone prior to the pallet being sent out to you for any collection to be made.
Where should we collect it?
Date you purchased the product *
Date the product developed a fault *
What is wrong with the product? *

Please note that if the DH800 / DH1200 / EPD30 / EPD50 overheats the overheat protector inside the dehumidifier will trip.  From May 2020, the reset system changed. To reset the dehumidifier allow it to cool then remove the power from the unit totally and reconnect.  This is usually take the plug out and then put the plug back in again to reset.  The unit should then start again. 

Overheating is usually caused by operating the unit in temperatures of over 40°C/ 104°F with a restricted airflow i.e. dust filter is blocked / ducting is too long or ducting is too twisted.

For other larger desiccant models, used in similar conditions that overheat, please consult the user manual.